1. Information We Collect

• Full name, phone number, and email address.
• Pickup and drop location details.
• Trip timings, route plans, and service requirements.
• Vehicle details provided by the customer.
• Emergency contact information (if required).
• Driver assignment and verification data.

2. How We Use Your Information

• To assign a suitable driver based on your request.
• To contact you regarding booking confirmation or updates.
• To enhance safety for both customers and drivers.
• To improve service quality and operational efficiency.
• To send essential notifications related to your trip.
• To maintain internal records, auditing, and support services.

3. Data Protection & Confidentiality

• Your information is stored securely and protected against unauthorized access.
• We do not sell, trade, or misuse customer data in any manner.
• Driver details shared with customers are strictly for safety identification.
• We follow industry-standard data security practices.
• Only authorized team members can access your information.

4. Driver Information Handling

• Driver names, contact numbers, and identification data are used only to complete service assignments.
• Customers receive limited driver details only for verification purposes.
• Driver documents are securely stored and not shared with third parties.

5. Sharing of Information

• We do not share your information with any external parties unless legally required.
• Information may be shared with law enforcement only when mandated.
• Internal sharing happens only for driver allocation and safety monitoring.

6. Cookies & Tracking

• Our website may use cookies to improve user experience.
• Cookies help in remembering preferences and optimizing browsing performance.
• You can disable cookies through your browser settings at any time.

7. Data Retention

• We retain necessary customer and trip data for service verification and internal auditing.
• Data not required for ongoing operations may be securely deleted.
• Retention periods follow legal and operational guidelines.

8. Rights of Customers

• You may request access to the personal data we hold.
• You may ask for correction of inaccurate or outdated information.
• You may request complete deletion of your data, subject to legal requirements.
• You may withdraw consent for data usage at any time.

9. Safety & Security Assurance

• We utilize secure servers and encryption technologies.
• All staff and drivers follow strict confidentiality rules.
• Safety checks and background verifications are conducted for drivers.

10. Changes to Privacy Policy

• We may update this Privacy Policy periodically to improve transparency.
• Revised versions will be posted on this page.
• Continued use of the service implies acceptance of updated policies.

11. Contact for Queries

• If you have questions regarding our Privacy Policy, please contact our support team.
• Email: support@actingdrivers.com
• Phone: +91 123 456 7890
• We are available 24/7 to assist you.